‘Typical Mercedes or Land Rover showroom attitude…’: CEO says sorry after WeWork Gurgaon backlash

WeWork’s co-working space in Gurgaon came under fire after Alok Jain, founder of WeekendInvesting and an IIT graduate, criticized the company’s sales approach. Jain shared his displeasure on social media platform X, blaming WeWork’s sales representative in taking a high-handed attitude during a request for office space at the Golf Course Road facility.

In his post, Jain described the experience as unnecessarily intrusive, citing excessive questions about his current office location, workforce size and decision-making authority. to judge you,” Jane wrote. “I don’t know what happens to brands… as soon as they get older, customer courtesy becomes meaningless to them.

The post quickly caught on, garnering over 90,000 views and a flurry of comments, with many users sharing a similar experience. “Sales processes have checklists, but tone and approach are important. Some salespeople are not equipped to handle larger accounts,” said another. “The people selling them have become extremely arrogant in recent years.”

WeWork India CEO Karan Virwani responded with a public apology, acknowledging that the experience was not up to the company’s standards The questions are intended to better understand your needs, but the way they were delivered was not acceptable. We are making immediate changes to prevent such incidents from happening again.” He invited Jane for a one-on-one conversation to address concerns and improve services.

Despite the apology, the incident has sparked a wider debate about customer service at established brands, with many users noticing a decline in civility as brands grow, turning a simple inquiry into a frustrating ordeal.