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Telecommunications The operator of the world’s largest call center rolls the artificial intelligence system, which alleviates the accents of English-speaking Indian workers in real time the company’s requirements will make them more understandable.
The technology called emphasis is combined with the cancellation of background noise, located in Indian call centers, where employees provide customer support to international customers. Teleperformance provides customer outbound customer support and content moderation to global companies, including Apple Inc. Tiktok and Samsung Electronic Co Ltd.
“When you have an Indian agent, it is sometimes difficult to hear, understand,” said Bloomberg. The technology can “neutralize India with zero latency,” he said. This “creates more intimacy, increases customer satisfaction and reduces the average handling time. It gains for both sides. “
The company refused to identify which customers use technology.
This year, Teleperformance predicts an increase in growth from 3% to 5%, according to a statement issued by Thursday. Analysts were still disappointed with the prospect of the company’s weak margin. The company expects a profit before, taxes and depreciation as residential or up to 0.1%.
Shares on Friday 9 in the morning in Paris. 54 fell by more than 10%. JPMorgan analyst Silvia Barker wrote that “Margin’s missing expectations, despite the predicted synergies.”
Leaving the accent translation of Teleperformance is part of the pressure from Teleperformance to introduce 100 million euros ($ 104 million) in AI partnership this year. The technology was developed by Palo Alto-based StartUp Sanas, during which Teleperform has invested $ 13 million earlier this year. Teleperformance, according to the transaction, becomes the exceptional resale of Sanas technology for its customers.
The rise of AI Chatbots has led to investors about the stability of the human call center model. Last year Teleperformance shares fell their lowest in 2012, when Fintech in Sweden would CLARN THE BANK ABH that his AI assistance, which carries out the “open term.” Teleperformance tried to combine shareholder concerns, using AI, not to replace employees, which was 490,000 at the end of 2023.
The French company AI uses the AI ​​in the whole business, including the use of AI pilots to train new employees and call quality control.
Sanas, the firm that teleperforce uses customers to offer this emphasis-mitigation service, is ai above, which is the beginning of where human technology ends. The company’s software also eliminates background noise, as screams, ambulances and office striers. It can be voiced to such agents, not a tool that can uninstall them. But it takes a risk for customer service, such as the Philippines, which built a market leading position, developing high-quality English speakers. Tools can also be perceived as the cultural identities of workers and authenticity of conversations.
Sana said that it developed technology to “reduce the discrimination-based discrimination” according to its website. The technology is available for Indian and Filipino accents and is adjusted for other regions, including Latin America, where Teleperformance has many employees that support US-based customers, Mackenbrock said.
“AI will be widespread, it is already today,” Makenbook said. “But customer experience, brand awareness, the human element will be incredibly”.
Earlier this month, CEO Sebastian Simitia Semiatovsky posted that it was “just got epiphana, saying that” nothing in the world of AI would be as valuable. It will continue to invest in its AI support, but use cost savings to make sure that “the part of the human service will become better,” he added.
TelekerFormRe also promotes technology giants that builds AI models, Mackenbrock said.
“Whether it is Openai, or in the world any AI model, it takes human support to that,” he said. This includes data creation, testing and marking.
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