Stripe CEO says it guarantees that the best leaders interview a client twice a month

Digital Payment Platform Strip Invite clients to join their meetings with management teams at two weeks so that they can receive “frank feedback”, according to co -founder Patrick Colison.

In Post on April 8 on xThe Fintech Giant CEO said the company had a customer to join the first 30 minutes of the meeting, which featured about 40 leaders from the whole Stripe.

“Although we already have many mechanisms of customer feedback, it somehow always stimulates new thoughts and investigations,” he writes.

This is an interesting strategy from Stripe, which was founded in 2010 and is considered to be the highest rated private Fintech in the world (ITS The most rating was $ 91.5 billion).

Over the years, startup companies have complained anecdotally complaining that Stripe is more focused on its larger customers than the smaller ones they have been serving. But the company has to do something right. Stripe’s Annual letter In February written by Collison, he noted that the payment volume in 2024 increased to $ 1.4 trillion38% increased in the previous year.

Stripe also added to the letter that it is now used by half of Fortune 100 companies, emphasizing how it catapulted from startup working with other startup companies in a major corporate player.

In the X Colison post response to the CTO CloudFlare’s question When his company will receive an invitation to “You would be glad to have, boys … He will reach out a hand.”

To the degree of smaller businesses feel neglected, an investor wrote: “Hi Patrick – you know I admire @Stripe – But you have to pay attention to the extent to which things have degraded for indie -general using Stripe. I announced support a week ago – unanswered, things are super complicated. There are more things, but it’s a mess. “

Many praised this move with one User Noting, “Love this. Keep the culture focused on what matters and helps to reconcile (sic) reality.”

And, of course, some stripe customers used the post X to post their complaints (here and here).

However, one major of high -profile accessories seems to approve of Stripe: Elon Musk approach replied To the publication with a simple “good idea”.