Sky cuts 2,000 jobs as it moves more customer services online

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The sky will cut about 2,000 jobs, the equivalent of 7% of its labor force, as the host replaces the roles of its traditional call center online and AI services.

The UK-based heavens will close three of its customer service.

The programs that were employed on Thursday morning will bring further fears about both digital and AI employees to replace their traditionally performed jobs.

Heaven, Which was acquired by the US media by Conglomerate Comcast, said the new strategy is a response to the customer’s requirement, a larger number of clock services and key issues want larger numbers.

Customers will still be able to talk to the consultant on the phone if they have a technical problem, the company said that most people wanted to use everyday problems using digital instruments.

The company expects the number of calls for its customer service centers, about 17 million years to 2029 per year.

The sky will later invest in digital services that say “it will happen” easily and exceeded the phone support and efficiency “, including its own text-based conversation and other online help.

It will also make a “multimillion pound” investment in the new “Center for Excellence” for customer service in Scotland. Technology will aim to actively diagnose, correct and update customers on problems before they occur.

Some of the roles will be transferred outside the UK to offer round-the-clock services in round-the-clock zones centers.

SKY managers say that step is not related to Chancellor Spring statement: On Wednesday or the forthcoming month of employers’ national insurance payments, despite additional expenses, the government’s budget events will include about 26,000 businesses.

New reductions come after last year after the financial times found that the sky planned to cut About 1000 jobs In the UK with its business, since more customers passed only digital services. Many of the affected work were also more traditional roles, such as engineers that install satellite dishes in homes.

Sky said it was given a canvas for those who wanted to provide about 10,000 customers in the future, most of which want flexible contact options such as phone. Mail, live chat and plans.

The sky said: “We are transforming our business faster, simpler and digital customer service.

SKY has been a telecommunicated telecommunicated telecommunicated telecommunicated telecommunications for 13 consecutive years.