Lloyds apologises for sending customer other retail investors’ statements

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Lloyds Banking Group apologized after mistaken hundreds of customer pages of information to send to customers.

A package sent to his home address sent to his home address, which contains bank statements, which shows dozens of other customers, addresses and portfolio movements.

The package also contained information about its own portfolio. Most of the documents followed the investment movements of others over time and included a portfolio worth more than 5 million pounds.

The apology from Lloyd came after the package received the customer, filed a complaint about the violation of data with the bank.

To the customer too. By mail, the representative of Lloyds Leeds branch said that the incident took place due to the “human mistake.”

“Before sending our quarterly statements, we implement an internal statement to provide accuracy. This process is randomly selected for Lloyds Bank Direct Investment Customers.

“Unfortunately, when the package received in our office, the staff member opened it and found your statement at the top.

The representative also said that the violation of the rules of protecting the British data “increased to study this incident thoroughly.” Violations of personal data that meet the report on the eve of the report should be informed by the Commissioner’s Office for the British Privacy Guard, without unnecessary delay, and discovered within 72 hours after the violation.

The customer who received the package also reports the data violation of the ICO. Lloyds did not confirm whether it had reported the violation.

Same too. By mail, Lloyds offered to pay £ 300 for £ 300 for compensation for “trouble and inconvenience” that would be a “full and final solution” to protest.

Lloyds told Financial Times:

“Our process has changed in December last year, when it happened to happen again.”

The person familiar with Lloyds said that the affected clients were connected to inform them that their data was violated. Lloyds did not confirm whether it was capitalized with them before the FT would contact the bank.

ICO has the strength to study complaints, reprimands and penalties.

In 2013, it gave it 75,000 pounds for their own bank of Scottish Lloyd, after lenders repeatedly sent faxes, which included customer details to the wrong recipients.

Unlike data that includes information about specifications, ethnic origin, genetics, religion and sexual orientation, the financial data is not automatically classified as UK data protection rules.