Fitness Tracker Whoop faces unhappy customers for upgrading policy

Whoop gave way to the controversial plans for upgrading around his Fitness Tracker Whoop 5.0.

When the company first Announced Whoop 5.0 This week, she said members seeking a new device can either extend their subscriptions by 12 months or pay a single $ 49 fee ($ 79 for the EKG sensor model).

That seemed incompatible with the Whoop’s overall offer where he charged Higher subscription prices (varying from $ 199 to $ 359 a year), while allowing customers to upgrade their hardware for free. CONCERTY, it seems, it seems, contradicts a statement on the company’s website Promising users free hardware superstructures if they have been members for at least six months.

After customers started complaining, the company responded with Post reddit Both announce a more expansive policy of upgrading and claim to clarify their overall approach.

Now anyone who has more than 12 months remains to their subscriptions is eligible for a free upgrade to Whoop 5.0 (or refund if they have already paid the fee). And customers with less than 12 months can extend their subscriptions to get the upgrade without additional costs.

While the company said it was making these changes because it “hears your reviews”, he also suggests that his obvious tough is tied to his transition from a model focused on monthly or six-month subscription plans to one, where he offers only 12 and 24-month subscription.

“We also want to admit that a previous blog article has incorrectly stated that anyone who has only been a member of 6 months will receive a free superstructure,” the company said. “This has never been our policy and it should never have been published.”

There is a mixed response to these changes to Subreddit on Whoop, with one moderator describing it As a “win for the community.” Other posters were more shy, with one writing“You do not publish policy by accident and keep it for years. Removing it after the return reaction does not delete the fact (that) is real.”

There were also a number of complaints from users who said they had been left at their subscriptions for 11 months – so they just missed the free interruption of the superstructure.