Directing the Social Security Administrator with AI has started, the training video does not promise

In recent months, Elon Musk’s dog has tried to carve America’s federal bureaucracy. Following the dismissal of workers and an attempt to reduce prominent agencies, billionaire -backed efforts are trying to create a new management model to give priority to automation. Friday, Wired reports This, in an attempt to modernize the agency, a new Chatgpt style bot was integrated into the work processes of agency employees.

The agency’s maintenance satellite is supposed to “assist employees with daily tasks and improve performance,” reads an internal email viewed by the magazine. However, it seems that the chatbot does not work very well. “Honestly, no one has talked about it at all,” a source that works at the agency told Wired.

The app is reported to be accompanied by a cheerfully terrible training video (You can see here) This included a poorly animated woman with four fingers. The video that had to explain to employees how to use the application is neglected to tell them very critical information: that they should refrain from uploading sensitive personal information to the program. This supervision forced the agency to send an apologetic employee email, who emphasized the missing context: “Our apologies for the supervision in our training video,” he says.

“I’m not sure most of my colleagues have even watched the workout video,” SSA source told Wired. “I played a little with the chat and a few of the answers I received from him were incredibly vague and/or inaccurate.” They added, “You could hear my colleagues make fun of the graph. No one who knows it is (using it). It’s so cumbersome and bad.”

If Musk’s plan is to automate the SSA, there is a lot of evidence (except the terrible new application), which suggests that this is a bad idea. In fact, such an attempt to automate social services in Brazil shows why the excessive reading of algorithms for the operation of well-being programs can lead to worse results for everyone.

Worldwide reported The Brazilian government’s attempt to reduce bureaucracy by replacing staff with algorithms has not always produced the best results. Brazil has an application, My InsksThis was developed by a state -owned company Dataprev and is intended to process social security claims. The application, which started in 2018, uses computer vision and natural language processing to analyze documents presented to the government by the plaintiffs. Unfortunately, the application has a habit of rejecting legal claims based on small mistakes. These automated solutions can start long legal battles that take many months to resolve.

The outcome documents the experience of a former sugar cane worker, 55-year-old Joselia de Brito, who applied for her retirement benefits through the application, but was confused with a man from the automated system and was denied by her benefits. “I have all the documents proving my health, proving everything and (the benefit) is still giving up. It’s humiliation,” De Brito told The Outlet.

Rural farm workers in the country have been fighting with the increasingly controversial person of social services, Outlet notes. “People here can’t (even) work with Gmail, Facebook, Instagram,” said Francisco Santana, President of the Barra Do Corda Union, said, said WorldwideS “The processes are (receive) increasingly automated and society is not ready for this, especially further, on the outskirts, for people living in rural areas.”

Other automation struggles are a potential warning to the United States, whose social services are currently being “modernized” by technocratic servants deployed by the Trump administration. Musk’s dog tried to eternate agencies through federal bureaucracy, including SSA. In place of full staff, Dog has tried to create “AI-first” strategy This would reduce the federal workforce by half and replace human workers with software. “Anything that can be machine automatically. Recently told The Washington PostS Far from the fact that it has not achieved more efficiency so far, the changes of the so far have helped to stimulate dysfunction and chaos in many agencies, including social security.

In fact, a recent SSA incident reporting that Doge workers have noted “innumerable” recipients of life income as “dead” and cut off their benefits is just one example. “(Doge employees) entered the system and they killed people,” Reni Glasgow, many years of claims for a technical analyst at the agency, told Daily BeastS “About 4 million people, they marked them as dead. But they are not sure if these people were to be marked as dead, so they send us an email, saying,” If these people enter the office with their identification, you can restore them, “Glasgow told the exit.

“We have to go through this long process to resurrect them, bring them back as alive, which can take about three to four days,” Glasgow added.

Dodge too Recently announced that he will try to rewrite the entire SSA code base in a few months. Sources suggest that at the speed of interruption they plan to work with, Dodge would almost certainly be should rely on AI to do that. While writing code with AI has become a more common practice, it is also one This needs heavy supervision Because of the extent to which the software makes mistakes. Given How many mistakes This is a dog man Operators have done during their Blitzkrieg of the government, which is a reasoning that the automated rewriting of the SSA code base can be a disaster.

Of course, some speculate that making mistakes is the question. These critics think, to destabilize and destroy the agency so that it can be privatized. If so, then everything will plan.