Capital One customers not getting payments amid outage

Capital One said they are experiencing outages affecting the processing of some deposits, payments and transfers due to a technical issue.

The issue is with a third-party vendor and is “temporarily impacting certain account services, deposit and payment processing for some of our consumer, small business and merchant banking customers,” the bank said in a statement.

The company issued a follow-up message saying it is actively working with the vendor to resolve the issue and restore services.

CAPITAL ONE is being sued by the CFPB for allegedly defrauding customers out of $2 billion.

“We know it’s important to have your money when you need it, so we apologize for the inconvenience and appreciate your patience while we work to resolve it,” the company wrote as complaints began piling up on social media platform.

The Capital One Bank logo is seen on a building in Manhattan, New York on July 6, 2024. (Beata Zawrzel/Nur Photo via Getty Images/Getty Images)

As of 1 p.m. Thursday, there had been nearly 1,700 outages involving Capital One, according to Downdetector.

On Downdetector, one user posted about not being paid, and another about not being able to use the app.

“It would be nice to get paid, I’m hungry,” wrote another.

Capital One tells FOX Business that they expect services to gradually begin to return to normal and most of these issues will be resolved by Friday morning.

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“Once systems are restored, we will process all deposits and other transactions that have been delayed. You will be able to see those deposits and other transactions when they are posted by visiting us online or through the Capital One Mobile app,” Capital One said. h.

Customers make a transaction at a Capital One ATM in Miami on February 19, 2024. (Joe Raedle/Getty Images/Getty Images)

“As always, we appreciate your business and apologize for any inconvenience this outage has caused you. We assure you that we take this event very seriously,” the company said.

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It’s the latest blow to a financial institution sued by the Consumer Financial Protection Bureau (CFPB) for allegedly misleading customers by not informing them of account options that pay higher interest rates.

It federal government consumer oversight claims Capital One’s practices meant millions of customers missed out on a total of $2 billion they could have made in interest payments.

“We are deeply disappointed to see the CFPB continue with its latest pattern of filings eleventh hour lawsuits ahead of the change in administration,” Capital One said in a statement. “We strongly disagree with their claims and will vigorously defend ourselves in court.”