Klarna CEO doubts that other companies will replace Salesforce with AI

The founder and CEO of Ipo-tied Finech Klarna I took X to explain again why his company discarded Salesforce’s leading CRM product about a year ago in favor of its own home AI system.

But this time, Sebastian Sieraovski emphasized that he does not think that others – or should – to follow his leading role. “I don’t think this is the end of Salesforce; It may be the opposite, ” He wrote.

The news that Clana has developed her own internal AI system based on Aaip on Opic This allowed him to lower his contract for Salesforce CRM became viral in September. This came after Siemiatkowski talks about it during investors day, explaining that the project led to a replacement of 700 full -time contracts Employees and savings of approximately $ 40 million a year.

Salesforce’s founder and CEO Mark Benioff skepticism Exactly how Klarna manages its customers clients and meets its conformity needs. “Suddenly @benioff was asked on the stage why Clana was leaving Salesforce. I was extremely embarrassed, “Siemianovski writes.

So, as the news spread that The company can become public next month – The importance of Clana’s confidential financial information should be known soon – Siemiatkowski clarifies.

As Fintech in a highly regulated industry, he does not want the public to believe that Clana is uploading all his customers’ data in Openai. Instead, he said on Monday that the project included taking the data stored in the many Saas systems that Clana used – including Salesforce – and consolidated on his own internally developed technological stack.

While Siemiatkowski does not detail where exactly Klarna moved all this data, he names a Swedish company Neo4J and its graphical database as a product Klarna used.

“So no, we didn’t change SAAS with LLM, and storing CRM data in LLM will have its limitations. But we have developed an internal technological stack using Neo4J and other things to start combining data = knowledge together, “he writes.

“We allowed our internal AI to use this knowledge and realized with the help of @cursor_ai that we can quickly unfold new interfaces and interactions with it,” he explained.

This is the latest iteration of an ancient debate when it comes to corporate software: Build it against buy it.

Siemiatkowski does not think that most companies will choose to create their own next -generation AI software.

But he still believes that the SAAS industry is heading for great consolidation. “Will all the companies do what Klarna does? I doubt. On the contrary, it is much more likely that we will see a little SAAS to consolidate the market and they do what we do and will offer it to others, “he writes.