7-Eleven’s incoming CEO credits his ‘tough customer’ mother and aunts as his inspiration
The first foreigner, which touched his head, 7-eleven confidence in the Japanese Japanese convenience store will continue to attract shocking customers, even economic slow.
But Stefan Hayes LESSON, with a Japanese-American mother, refused to comment on the features of various investment programs being studied now, including:Acquisition offer with Canadian power face.
The Committee of Special Company, which he is part, is accused of studying the “completely objectively objective” options, “he said.
“The process is very constructively advanced”, “The lesson, which is currently the director, then told a small group of journalists at Tokyo’s headquarters at Tokyo’s Headquarters.
It is still necessary to confirm the shareholders in May, which is defined in May. Seven and I shares have risen by more than 2% last year.
Fluent in Japanese and English, Dakus stated that it is determined to build a culture of leadership, which he learned to admire his experience WalmartTo be in styleUniqloand other retailers.
“If you are not humble, you don’t listen to your customers. You don’t study. But if you are not aggressive, you are going to beat your opponents, “he said.
The lesson stressed7-Eleven Chain was growing all over the worldA number of stores were different from the nation, and his intention did not copy the Japanese style “Conquin” as they are known here.
Reduction costs can be delivered to a better supply network, such as global accessibility, while the cheaper food recipe is just removing customers, said the lesson.
“In Japan, this business has been built on innovation,” he said.
Before the fall of commenting on US President Donald Trump’s policy, he accepted buyers, likely to strengthen their purse lines in slowdown.
The answer is that the first choice is where they go, the lesson says, noting that his mother and Japanese relatives he views never waste anything. They would close in the remaining restaurants in restaurants in paper, he reminded him.
“If you want to talk to some tough customers, you go with my aunts,” he said.
“Japanese customers are incredibly demanding. It’s something that really resonates with me. And it shapes the way of thinking about retailers. “
This story was originally shown Fortune.com
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